Returns Policy

Our contact information

By email: Sales@Bikeraccessusa.com

BikerAccess 118 Essex St Lodi, NJ 07644

By phone: 866-525-0154 (11:00 a.m. and 6:00 p.m. eastern time zone)



Shipping Information:

Shipping is Available WorldWide. Puerto Rico, Virgin Islands, Canada & International please email for quote.

Refund, Returns and Cancellation Policies:

RETURNS:

Please follow the instruction below to ensure a smooth purchase process. Once you receive your purchase, examine it carefully. If for any reason you are not happy with your order from BikerAccess, please contact us.

Returns for exchange must be received at our facilities within 10 Business Days from receipt of package. (Special circumstances will be taken into consideration). Upon return and receipt of the package(s), BikerAccess will exchange, refund, or credit the item, less appropriate adjustments.

RETURN ITEMS TO: BikerAcces: Please use address on packing slip. U.S. residents will not be required to pay the shipping charges for the first-time replacement when we ship it back to you. Customers outside the U.S. will have to pay their own freight.

All products must be returned in new condition, in original boxes (whenever possible) and with all paperwork, parts, accessories, etc. so as to ensure proper credit.

NOTE: We advise that when shipping products back to BikerAccess, customers should use the same shipper as when the package(s) were delivered, as well as insure the shipment for full value should anything happen during shipping.

FAQS:

Q: How long does it take to ship?
We normally ship within the same business day - 2 business days after receiving payment. Should we not have an item stock, we will either call or email you regarding the back order items.

Q: How do we ship?
We ship mostly by UPS. We also ship via post office if it is a P.O.Box or any military addresses as APO's etc. International Packages are mostly shipped by USPS.

Q: I just received my order, and I need to replace the size for a different size, what should I do?
All you have to do is to send the item back to us with a note inside the box that you need a size change and would like to replace with (insert your size). Also leave a copy of the packing slip inside the box so we can track your records.

Q: How do I know what size to order?
Please check out our sizing chart information.

Refunds:


We offer store credit for exchanges. All refunds are subject to a 20% restocking fee (excludes s/h) unless refund is due to defect or we are unable to replace. Since We offer free shipping in case of a return for refund the shipping charges we paid to send the package will be deducted from the total purchase. Refund will be minus our cost to ship.

All items are brand new in original packaging. Should a package be returned to us as undeliverable, refused, return to sender, or request for refund, the customer will be refunded for their entire order minus shipping/handling charges and a 20% restocking fee (applied to total item price). .



Excludes PR, AK, HI
Please call or email for shipping quotes for international orders